Privacy Policy

We collect information you provide, information created when you use the Platform, and information from a few trusted third parties:

• Account & profile: name, email, phone, password, city, and any profile details you add.
• Orders & tickets: events you view or buy, ticket tiers, quantities, order history, transfers, and check-in scans.
• Payment: payments are processed by our payment processor (Stripe). We receive limited details such as the last four digits, card brand, and authorization result. We do not store full card numbers or full bank account numbers.
• Device & usage: IP address, device and browser type, pages viewed, and actions taken — used for security, fraud prevention, and improving the Platform.
• Location: if you allow it, approximate location from your device to show events near you. You can decline this in your browser or device settings.
• Communications: messages, support requests, and your marketing preferences.
• Organizer information: if you onboard as an organizer, business details, verification documents, and payout information you provide.

• Process orders, deliver tickets, and provide customer support.
• Operate, secure, and improve the Platform, and personalize what you see (such as events near you).
• Prevent fraud, enforce our Terms, and respond to payment disputes and chargebacks.
• Send transactional messages (confirmations, reminders) and, where permitted, marketing — which you can opt out of at any time.
• Build, test, debug, support, and secure the Platform with the assistance of artificial intelligence and automated tools — see Section 9.
• Comply with legal obligations and protect the rights, safety, and property of Rameelo, organizers, and attendees.

We do not sell your personal information. We share it only as needed to run the Platform:

• Event organizers: the organizer of an event you buy from receives the information needed to fulfill and manage your order and run their event (such as your name, contact details, and ticket details).
• Service providers: vendors who help us operate — including payment processing (Stripe), email/SMS delivery, hosting, and analytics — under contracts that limit their use of your data.
• AI providers: providers of artificial intelligence and machine-learning services we use to develop, operate, support, and secure the Platform, engaged as service providers under contracts that limit their use of the data we send them — see Section 9.
• Disputes: banks, card networks, and payment processors, as evidence in response to a chargeback or payment dispute you initiate.
• Legal & safety: when required by law, subpoena, or to protect rights, prevent fraud, or ensure safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

Card and bank payments are handled by our PCI-compliant payment processor. Rameelo never receives or stores your full card number or full bank account number — only masked, last-four details and the result of the transaction. The processor’s handling of your payment data is governed by its own privacy terms.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Platform, and understand usage. You can control cookies through your browser settings; disabling some may affect how the Platform works.

When you create a Rameelo account, you are subscribed to our marketing email by default. That means occasional email about Garba and Dandiya events, on-sale announcements, and events near the city on your profile. We do this so you hear about the nights you came here for; you are never required to stay subscribed, and you can leave at any time in one click.

We also send transactional messages related to your orders and account — receipts, your tickets, refunds, transfers, and reminders for events you hold a ticket to. These are the record of a purchase you made and are not marketing, so they are sent regardless of your marketing preferences.

You can opt out of marketing at any time using the unsubscribe link at the bottom of any marketing email, or under Profile › Notifications › Email preferencesin your account, where you can also turn off just the “events near me” email and keep the rest. We record opt-outs against your email address and check that record before every marketing send, including campaigns already in progress. Transactional messages will still be sent.

We keep your information for as long as your account is active and as needed to provide the Platform. Certain records — including your order, terms acceptance (version, timestamp, and IP address), ticket activity, and dispute evidence — are retained longer for fraud prevention, legal compliance, and to respond to chargebacks, as described in our Terms of Service.

We use technical and organizational safeguards — including encryption in transit, access controls, and row-level database protections — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to those who need it.

We build and run the Platform with the help of artificial intelligence (“AI”) and other automated tools, and we want to be direct about what that means for your information.

Where we use AI

• Building the Platform: our engineers use AI-assisted development tools (coding assistants and automated agents) to write, review, test, and debug the code that runs Rameelo, and to investigate problems in our systems.
• Operating & supporting it: AI helps us draft support replies, summarize and route requests, review orders for fraud and chargeback risk, generate and translate content and marketing copy, and produce analytics and insights for organizers.

What AI may be exposed to

In the course of that development, debugging, support, and risk work, information held in our systems may be sent to, processed by, or visible to AI systems and the AI providers we engage. Depending on the task, that can include account and profile details, order and ticket records, event and organizer data, communications and support correspondence, and technical and diagnostic data such as logs, error reports, IP addresses, and device information. It does not include full card numbers or full bank account numbers — we never hold those (see Section 4).

How we limit it

• AI providers are engaged as service providers under contracts that permit them to use the data only to provide the service to us. Where a provider offers the control, we configure our accounts so that data we submit is not used to train their general-purpose models.
• We aim to send the minimum information a task requires, and we prefer aggregated, anonymized, or sample data where it will do the job.
• We do not sell your personal information, and using AI does not change that.

Human review of decisions

We do not use AI to make decisions that have a legal or similarly significant effect on you without a person involved. Refunds, payment disputes, order cancellations, payouts, and account suspensions are reviewed and decided by our team; AI may flag or summarize, but a human decides. AI output can be incomplete or wrong, so we do not treat it as the sole record of your order — your order, tickets, and terms acceptance are recorded in our systems as described in Section 7.

By using the Platform, you acknowledge and agree to the AI-assisted development and processing described in this Section. If you have questions, or you would like to object or ask about your rights where local law provides them, email support@rameelo.com.

• Access or update your profile information in your account settings.
• Opt out of marketing communications at any time.
• Request deletion of your account by emailing support@rameelo.com — note that active tickets or pending orders may be cancelled, and some records are retained where required by law.
• Depending on where you live, you may have additional rights (such as access, correction, deletion, or portability). Contact us to exercise them.

The Platform is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

The Platform may link to organizer pages, artists, sponsors, or other third-party sites we don’t control. Their privacy practices are their own — please review their policies.

We may update this Policy from time to time. The effective date at the top reflects the latest version. Material changes will be communicated where appropriate, and continued use of the Platform means you accept the updated Policy.

Questions about your privacy or this Policy? Email support@rameelo.com. See also our Terms of Service.